Is there a setup fee?
Do you have to host the Bridge software on your own third-party server?
No. You can start using the store and gift registry software immediately upon signing upon. You do not host the software. Some e-commerce software requires you to download files and host them with a hosting company.
Do you have to install any software to use Bridge?
No. You can start using the software immediately upon signing up. You do not need to install any software.
What will your Bridge Store look like?
You control the design of your Bridge Store. You can customize the colors, images, and features of your Bridge Store.
Can you add your own items to your Bridge Store?
Yes. You can add any item from any brand. The item does not have to be from a Smart Brand to be added to your store or a gift registry.
Can a customer buy any Smart Product online?
Can you use your own domain name?
Yes. When you open a Bridge Store, your URL/domain name by default will be: [yourstorename].bridgecatalog.com. You can forward your domain's traffic to this URL or you can mask the 'bridgecatalog' part of the URL and have your domain simply be: [yourstorename].com. If this interests you, please request domain masking for your account.
How do you activate your registry service?
If you are a retailer, the gift registry is activated by default. If you are a brand, you activate the service in the ‘Your Account’ area
Will items automatically be shown as purchased after they're purchased?
Yes. You can also manually update the quantity desired and purchased to reflect in-store purchases.
How do you get notified of an order?
You will receive an e-mail with order details. The email will contain the customer's billing information, shipping information, and the items he or she ordered. Your orders will also be stored online in an Orders area.
How do you get paid?
You may choose to accept credit card payments online.
Do you fulfill the order or is it drop shipped from the brand (vendor)?
You choose. If you have the item in stock, you may ship it. If you do not, you'll likely wish to have it drop shipped. (Please note: a few brands do not drop ship to the customer.) If you do not want to have the item drop shipped, the item ordered will be shipped to your store, then you may ship it to the customer.
What if your store doesn't want to sell online?
You can set your Bridge Store to just allow customers to browse items. If you choose this option, the software replaces the 'Add to Shopping Bag' button with your telephone number. In this way, you are assured that customers can't order items that you don't stock; they will have to call to place the order.
Can Bridge work with your POS?
Yes. You keep your existing POS. Retailers that use Bridge Store use POS systems such as RetailPro, Lightspeed, and others. When a registry order comes through Bridge, you will either take the item out of inventory or give a registry credit to the registrant. If you take the item out of inventory, you will enter the web order as a 'web order' in your POS system. If you give a registry credit, you do not have to enter the order in your POS. The order will exist as credit until the gift credit is converted to an item, at which point you'll process the order in your POS as a 'web order' or a gift card redemption.
How do you manage inventory with Bridge?
How you manage inventory with Bridge depends on what type of order you make via Bridge.
What payment gateway does Bridge Store use?
We use Authorize.net. If you wish to accept credit cards online, we set up an Authorize.net account under your business name. You can login to Authorize.net to void a transaction, give a partial refund, or make an additional charge for a customer. Since it's your Authorize.net account, your business name will appear on the customer's credit card statement.
Do you need to pay for updates to your Bridge Store?
No. Bridge Store is in the 'cloud,' like Facebook and Pinterest. As such, you'll always have the most up-to-date software. You will not have to pay to upgrade your software or use an 'old' version of the software.
How does Bridge handle ADA compliance?
We welcome all members of the community to navigate our network. We update our software based upon guidance suggested by the ADA.