Drop shipping From most orders, you may choose if you wish to have the item drop shipped direcly to the customer. (Please note: a few brands do not drop ship directly to the customer.) If you do not want to have the item drop shipped, the item ordered will be shipped to your store, then you may ship it to the customer. If you would like the item drop shippged, some brands will offer to include branding materials provided by your company in the shipment sent to the customer.